Avery | Heated fleece balaclava with battery for cycling and skiing

Yes, we offer free shipping on all orders. We want to make sure your purchase arrives quickly and safely at no extra cost.

Absolutely! You can return your order within 30 days of receiving it. Items must be unworn, undamaged, and in their original condition. Simply reach out to us through our Contact Page or email us directly at support@wearthelunenewyork.com, and we’ll guide you through the return process.

Once your order has been processed, you will receive a confirmation email with your personal tracking number. You can then track your package anytime through our Order Tracking Page.

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect. In such cases, we will cover the return shipping costs.

Once we have received your return, please allow up to 14 days for the refund to be processed and credited back to your account.

You can find our full return policy here: Return Policy

Each product includes a detailed size chart to help you choose the best fit. If you’re between two sizes, we recommend going one size up for extra comfort. Still unsure? Our customer support team is happy to assist you.

You can shop safely and securely using the following payment methods:

• Link
• American Express (AMEX)
• Apple Pay
• Google Pay
• Mastercard
• Maestro
• PayPal
• Visa
• Discover

Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.

Orders are typically processed within 1–3 business days. Shipping times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.

Our customer support team is always happy to help. You can reach us through the Contact Page or by email at support@wearthelunenewyork.com. We usually reply within 2 business days.